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Latest from Sprinklr

Unveiling Sprinklr’s new editorial series 'CX-Wise.' Let’s go beyond the script.
Discover the secrets to exceptional customer service with our editorial series and take your customer service to the next level.
Pooja Sriram
April 12, 2023 9 min read

8 reasons why conversational AI chatbots are the ultimate customer care problem-solvers
Learn why conversational AI bots are the ultimate problem-solvers and how they help improve efficiency, boost customer satisfaction and drive business growth.
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How AI can improve your brand image on social media
Learn how AI can transform your social media presence and influencer marketing and the various ways it can enhance your brand image in 2023 and beyond.
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Creating a Life Centricity Strategy with Accenture, Adobe & Sprinklr
What if brands took into account the whole picture of your life, and understood that your needs changed throughout the day/week/month? This type of marketing is what Accenture calls life centricity.
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From chaos to cohesion — The benefits of Unified Workforce Management for contact centers
A unified workforce management solution offers many benefits to contact centers, including accurate staffing predictions and agent management. Read more here.
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April 7, 2023 5 min read

6 Key benefits of using omnichannel communication for customer service
Learn the key benefits of omnichannel customer service. Give your customers the seamless experience they expect and reduce your support cost in a big way.
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April 6, 2023 7 min read

4 ways financial brands can build loyalty in the digital age
The financial services industry is changing rapidly, and it's important for brands to adapt to these changes.
Rehone Gozly
April 6, 2023 4 min read

Using AI scoring in contact centers to tailor agent training programs
AI scoring can be used in contact centers to identify agents' training needs and skill gaps, thereby strengthening your quality management. Read more here.
Tashu Aggarwal
April 6, 2023 6 min read

The next best customer care is self-service
Give seamless experience on customer care calls, deploy self-serve tools and ensure your agents resolve queries in the first voice interaction.
Issac Thomas
April 5, 2023 10 min read

Role of quality management in contact center to mitigate risk and ensure compliance
Stringent quality management in contact centers can help ensure compliance standards for businesses. Learn how to utilize your QM team to their full potential.
Tashu Aggarwal
April 5, 2023 7 min read

11 features customer care agents need from an agent desktop
When it comes to agent desktops, not all solutions are made equally. There are certain non-negotiable features your agent desktop should have. Check them out.
Abhishek Priyam
April 4, 2023 9 min read

How to deliver great CX with Instagram Messenger
Learn how to leverage Instagram Messenger to engage and connect with your customers, improve your brand perception and deliver great customer experience.
Sarang Adgokar
April 3, 2023 6 min read