Sprinklr partners with Forbes to recognize the world’s most influential CMOs: what’s behind the list

Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.

Customer communities help brands to track changing customer expectations, get feedback, and strengthen their relationship with customers. Learn more.

Uncover the top PR KPIs and metrics that you need to track in 2023. Measure your programs objectively and generate the desired ROI from public relations.

We used Sprinklr’s Social Listening to analyze over 7 million conversations and 20 top fashion designer social accounts to capture insights around the most discussed fashion events during the last quarter of 2022.

A complete guide to Facebook monitoring to help you monitor your brand mentions, industry mentions, and conversations around your brand and competitors.

BSH Home Appliances Group (BSH) is the largest manufacturer of home appliances in Europe and a global leader in the industry. Headquartered in Germany, its eleven brands, which includes Bosch and Siemens, can be found in homes around the world.

39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.

To better meet customers' expectations for fast communication and resolution, look for these features when choosing free live chat software for your business.

Here are the top insurance brands that provide best-in-class customer care support on social media that have led the brands towards growth & profitability.

Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.

Kelly Lang, Vice President of Corporate Communications, recently talked with Sprinklr’s newest board member on his thoughts about Sprinklr’s future and growth, his start in software and industry trends,and a few fun topics like what he’s currently binging.

Here are five social media customer service metrics that indicate how successfully customer needs are being met, and how it's affecting your bottom line.