Sprinklr named to Fortune Magazine’s Best Workplaces in New York list for the third year in a row!

Self-service tools – a transformative player in both customer support and internal operations that yields substantial gains in the form of reduced support costs and contact volumes.

Learn how the 2024 CXUnifier Award winners are revolutionizing the customer experience landscape.

Average handle time or AHT refers to the time taken by a contact center agent to respond to a query from the moment it is assigned until it is resolved.

Customer service goals shape a holistic customer service strategy and help craft positive, meaningful support experiences with a laser-sharp focus. Read more.

Explore the active influence of social media on consumer behavior. Discover key insights, expert tips and tools to navigate the world of social media.

AI and automation look set to be the dominant contact center trends that every business should invest in 2024 to stay relevant and competitive. Read more here.

Elevate your content game by harnessing the power of AI writing prompts to engage, inspire and captivate your social media audience.

The new Sprinklr Community is bringing customers together like never before. Join now!

Discover the top use cases of machine learning in customer service with pro tips. Learn how top brands are using machine learning in customer service

Maximize your ROI and drive meaningful interactions by measuring social media engagement effectively with our comprehensive guide.

Discover expert tips to drive organic growth and achieve long-term success on social media the right way.

Explore top-notch social media security best practices and shield yourself from digital threats. Learn expert tips and recommendations.